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products /
Gel image analysis software support Overview
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Flexible and comprehensive software support for gel image analysis
Including e-mail, on-line and telephone support options
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Key benefits and features:-
- E-mail support. For a large number of researchers, e-mail is the preferred method of receiving assistance. All support e-mails are received directly by our customer support desk, where you will receive prompt and expert advice from our trained support managers.
- Software updates During the cover period all new product updates will be provided free of charge for the product suite you are using.
- Access to online knowledgebase Our online knowledgebase gives you self-service access to an extensive set of technical documents, FAQs and fact sheets, all prepared by our support and science teams.
- Telephone support Sometimes you may wish to discuss your support issue with a trained customer support manager. Providing quick, clear and informed advice, telephone support can often provide instant resolution to your support queries.
- Science team advice We have a team of experienced applications scientists with specialist knowledge in image analysis. As well as providing guidance to our development team, our scientists are an invaluable resource providing you with expert advice on getting the most from our software.
Please contact us for any further details
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